Privacy Policy

Fanzilo Privacy Policy

Fanzilo is a Streaming and Content Distribution Platform that empowers celebrity content creators to engage with their fanz. The Fanzilo Privacy Policy applies to subscribers “Fanz”, content creators, and any user of the platform via the Website or Application, and our Privacy Policy is part of our Terms of Use.

Fanzilo is used worldwide making it a multi-jurisdiction company. Through using our platform and services via the Website or Application, you hereby agree that your personal information that you have provided upon sign-up and supplied directly to us, or information that we collect via and during your use of the platform and services, may be transferred to and stored in the United States and handled as outlined in this Policy.

Information You Provide Willingly To Us Through Your Account

This section covers information that you supply us with through text fields, such as your name, payment information etc. The information we collect will differ as this will be dependent whether you make an content creator account, become a fan/user, or studio or agency account.

To open an account; one must provide us with the following details:

  • First and Last Name
  • Email Address
  • Username
  • Password
  • State and Country of Residence
  • Postal Address
  • Copy of your Identification Document or Passport
  • Verified Banking Confirmation

list can change and it is not exhaustive.

You may also sign up using a Facebook or Google account. We will ask the relevant platforms for permission to access basic information from your Facebook or Google account, such as your name, email, and profile picture. You have the option to stop sharing that information with us at any time by going onto Facebook or Google and select remove Fanzilo’s access to that account.

You may also add other information to your account which will be seen on your public profile, such as a location, various social media handles, and an about you bio etc, which we will store as well as store any comments or messages you submit on Fanzilo via the Website or Application

Fans and Users

A fan is someone who joins Fanzilo’s subscription platform to support a content creator’s profile. As a fan you must supply us with your payment information to our selected payment processors. You can see the privacy policy for these payment processors on the PayPal, secure-stripe-payment, and Checkout sites and any other elected payment method as we chose. Currently Fanzilo does not receive your full card number. Payment processors provide us with a token that represents your account, your card’s expiration date, the card type and the last four digits of your card number. If you are required to provide your name and email address to the payment processor, then they will also provide us with that information.

We will save and process information about the content creators you have paid for, how you support them and how frequently you support them. As a fan, if you select to purchase merchandise, then you will provide the content creator or us with your shipping information, including a country code and phone number, so the content creator or Fanzilo can ship you the merchandise, or to provide updates related to the shipping of your merchandise.

Content Creators

A content creator is someone who streams, produces and shares content for their fans through Fanzilo’s subscription platform. In order to have a content creator account, you must create a page that describes what type of content you are creating and any merchandise you are offering. In order to receive your remuneration you have to create an account with one of our payment partners namely: PayPal, secure-stripe-payment, or Payoneer; these are subject to change and should be checked on the website or application for any updates. We may also require your bank account information, confirmation or verification to process your remuneration. You must also provide us with additional information for tax purposes. Depending on your location you may have to fill out a form with some combination of your:

  • First and Last Name
  • Address
  • Social Security Number or Employer Identification Number
  • Country of Citizenship
  • Foreign Tax Identification Number
  • Date of Birth
  • Your Nonprofit Registration Number, if you are a nonprofit business
  • Bank Account Information for Payouts
  • Phone Number

Automatically Collected Information

Information will be composed and stored automatically as you use the site or via our third party analytics providers. We may store ‘usage information’ such as the type of devices you use to access Fanzilo, your operating system, your browser type, IP address, and device ID, the pages you visit or request, various links clicked, referring sites, user interactions and your search terms in any search bar. We also can derive your location from your self-provided country selection, your IP address, and from your payment card or bank details.

Chat rooms and Messaging

When you participate in a chat room or forum, we save the comments you make and record frequency of use, the activity on the site, replies, with whom they’ve communicated, private messages, IP address, and from which location the user was last logged in.


We may occasionally ask for your participation in fan or user surveys. We may ask you to provide information such as demographics, gender, ethnicity, race, age, sexual orientation, current earnings etc all in order to better understand and serve our Fanz; which you may elect to share or not. We collect such information to ensure we provide fair and equal access to our services, and to showcase creators to fans for greater discoverability. To the extent that you participate, we will store your survey responses.

Information Collected by Third Parties

We use Cookies on our website that collect information to allow us and third parties to understand how you use Fanzilo. Please refer to our cookie policy for more information on our use of cookies on Fanzilo.

Social Media Features and Widgets:
We use social media features, such as the Facebook Like button and widgets, the Share button feature or alike interactive mini-programs that run on Fanzilo. If you provide your social media information to us, we may use it to interact with you on these social networks. These features may collect your IP address and other personal data including which page you are visiting on our site and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on Fanzilo. Your interactions with these Features are governed by the privacy policy of the company providing it. For more information on the technologies used by these social networks, please refer to their specific privacy notices. We have provided links to the most used social networks below for easy reference:

How We Use Your Information

We use and process your information to:

  • verify your identity to ensure that it complies with US federal, state, and international laws
  • sign into your account
  • allow you to subscribe to a content creators profile on Fanzilo
  • process payments and payouts
  • send merchandise to and from your shipping address
  • send you emails relevant to your analytics such as usage, as controlled by your email preferences
  • respond to your questions
  • promote your Fanzilo profile for greater findability
  • highlight and celebrate creators
  • market Fanzilo products and services to you or to you audiences and similar profiles to you based on your networks and similarities that others have with you, unless you chose to opt out, as controlled by your email preferences
  • understand how you use our services and platform, and create better tools for content creators to serve fanz
  • undertake research and development to improve Fanzilo and future products
  • prevent fraud and abuse on the Fanzilo platform
  • provide you with reasonable accommodations, if you notify us of a disability

Information We Share with Content Creators

By becoming a fan of a content creator, you agree to have the following information shared with that content creator:

  • your name, username and other open profile information you’ve provided
  • any direct messages you send content creators through Fanzilo
  • your physical address, city, state, and country if you purchase merchandise from them
  • your phone number, if you engage with a content creator via text messages, notifications for shipping merchandise, or when you have signed up for in-person or online event notifications via text
  • some analytics and data about how you use Fanzilo that cannot be linked back to you or to any individual user
Content creators agree to the terms of our Data Processing Agreement (DPA) when they start their subscription. This DPA is called the Content Creator Privacy Declaration. The Content Creator Privacy Declaration is a content creator’s word to protect the privacy of their fanz during and after their Fanzilo relationship. You can view a copy of the Content Creator Privacy Declaration here.

Information We Share with Third Parties

Fanzilo will never sell your information to third parties. We will only share data with third parties, other than with content creators, under the following circumstances:

  • with receiving your consent, to share with content creators’ service providers, to deliver merchandise and ship packages to you. You should read the relevant service providers’ privacy policies to see how they use and share your data.
  • with our service providers, who are companies that are contractually engaged with us to provide us with services, such as order fulfillment, email management, analyzing data trends, credit card processing, multi-currency settlement solutions, marketing activities, and fraud detection and prevention. These companies may have access to your data to perform their services, and are obligated by contract to safeguard any of your data they receive from us to the same extent that Fanzilo protects it.
  • to protect the security or credibility of Fanzilo, and to protect the rights, premises and safety of Fanzilo, its employees, users, fans, or others, if we believe that disclosure is reasonably necessary to comply with a law, regulation, or other valid legal process (e.g., subpoenas or warrants served on Fanzilo). If we are going to release your data, we will do our best to provide you promptly with notice by email, unless we are banned by law from doing so.
  • in connection with the sale, merger, bankruptcy, liquidation, sale of assets or reorganization of our company. We will notify you if a different company will start receiving your data. The promises in this privacy policy apply to any data transferred to a new entity unless they chose to change them.

Information Fanzilo Collects from Third Party Apps

When you create a Fanzilo account, you can opt to connect your social account(s) (e.g. Twitter, Facebook, Google, YouTube etc) with Fanzilo, and we will collect and store some information from those platforms, such as:

  • follower or subscriber counts
  • post or upload counts
  • view, like, shares and comments counts

This social information allows us to provide you a better Fanzilo experience, and also helps guide future development of Fanzilo. We use this data to:

  • help content creators and fans find each other via Fanzilo
  • strategize how to make creators more successful on Fanzilo
  • analyze our business

Information We Share with the Public

The following information is publicly accessible:

  • your profile, username, bio, and your social media links and location if you chose to add that information
  • the content creators default setting makes their profiles publicly displayed. You can opt to make your profile private and thus the content creators you subscribe to will not be made available to be viewed by the public
  • any posts, likes, or comments you make
  • your data about sharing information about Fanzilo’s usage. Aggregated or anonymized data cannot be linked back to any individual Fanzilo user
  • number of fanz

Your Preferences and Rights over Data

Choosing Your Preferences
The Settings options are located by clicking on your profile once you log onto your Fanzilo account. Settings allows you to see your account preferences. You can view and change your settings by viewing your preferences and selecting which preferences to change.

Marketing Activities
By agreeing to our terms of use, you explicitly agree that Fanzilo may:

  • supply you with information about your service, service changes or enhancements, or new Fanzilo products, when you use our website or application.
  • send you messages regarding your current service, or enhancements related to your existing service, when you are off our platform, via email, or via text, if you have signed up for a service or event notification that uses text messages.
  • send you messages related to other services we provide, from which you may opt out.
  • market Fanzilo to you and audiences similar to you based on your networks and common factors that others have with you, unless you opt out.
  • send you marketing emails or texts if you don’t have a Fanzilo account but have consented to receiving such messages, from which you may opt out.
  • ask for demographic information to highlight and celebrate creators.
  • promote your account for greater findability.
  • ship physical items to you via mail as part of a promotional campaign.

Opting out of Marketing

You have the option to object to allowing us to use of your data for marketing purposes at any time, at no cost to you, as and when we collect your personal information and in all marketing activities. You may also object to the use of your data for marketing upon creation of your account or anytime thereafter, by selecting the opt out option

Opting out will stop the selected marketing emails. This could take up to 30 days for your opt-out request to be processed. If you have an account with Fanzilo, you will continue to receive service-related emails, and text messages, if you have opted into receiving texts.

We will never sell your information to third parties for marketing purposes without receiving your prior consent.

Accessing or Updating the Information in Your Account

You can view and update certain information associated with your account on the settings pages. Furthermore, you can delete your account.

Deleting Your Account

You may self-initiate a deletion of your account on the platform under settings.

Turning off Email Notifications

You can change your notifications for your email in your email settings. While this allows you to stop several notification emails however, we will still send some critical emails pertaining to service.

Turning off Mobile Notifications

If you download the Fanzilo Application you may also receive notifications on your mobile device. These can be disabled in the App settings on your phone.

Verification of Requests

Users have password protected accounts with Fanzilo, the onus is upon the user to keep these passwords safe. Should you chose to submit a request to exercise your privacy rights, you will be asked to verify the request by logging into your Fanzilo account.

If we are unable to verify your request by you logging in successfully, then for your protection, we reserve the right to refute the request.

Compliance with EU Privacy Laws and Privacy Shield

Fanzilo is a worldwide company that complies with the General Data Protection Regulation (GDPR). We act as ‘Data Controllers’, as defined under the GDPR, and we process personal data based on our valid interests, and for contractual necessity